Healthcare solutions
Integrated Hospital Solutions Suite HMIS
ERP, CRM, Call Centre, EDMS and HMIS. One connected platform for clinical care, supply chain, pharmacy, finance and hospital operations.
Overview
Five solutions, one source of truth
DynamicNav delivers one connected digital platform for hospitals. All five solutions share one patient record, one item master and one chart of accounts, so every department works from the same data.
- Clinical core HMIS Registration, clinical records, orders, billing and pharmacy POS.
- Business central ERP Supply chain, pharmacy, finance and reporting.
- Operations CRM Workflows, tasks, SLAs and dashboards.
- Omnichannel Call Centre Bookings, enquiries, reminders and feedback.
- Digital records EDMS Records, contracts, policies and approvals.
Patient journey
How a patient visit flows through the suite
One booking moves through six connected steps, and nobody re-enters it along the way.
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Call Centre
Patient books by phone or WhatsApp.
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HMIS
Registered, seen and prescribed.
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Pharmacy
Drugs dispensed, stock updates.
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Finance
Bill posts to the patient or insurer.
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EDMS
Consents and results filed.
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CRM
Follow-up tracked to closure.
HMIS · Hospital Management Information System
The clinical core, from registration to discharge
Every service delivered becomes a complete, billable and reportable record.
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Registration and front office
Patient master index, unique patient number, scheme capture and queues.
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Outpatient (OPD)
Triage, vitals, consultation notes, ICD-10/11 diagnoses and prescriptions.
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Inpatient (IPD)
Admissions, bed management, nursing notes and discharge summaries.
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Laboratory
Test orders, sample tracking, results and analyser integration.
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Radiology and imaging
Orders, reporting and PACS integration.
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Theatre and maternity
Theatre scheduling, surgical notes, antenatal and delivery records.
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Pharmacy dispensing
E-prescriptions dispensed against ERP pharmacy stock.
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Billing and claims
Point-of-service charges, SHA and private insurer claims.
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Reporting
MoH and KHIS/DHIS2 returns, clinical and utilisation dashboards.
What clinicians and management gain
One patient history
The complete record on one screen for doctors and nurses.
No missed charges
Services billed at the point of care, with claims ready for insurers.
Live visibility
Occupancy, workload and revenue in real time.
ERP · Microsoft Dynamics 365 Business Central
Supply chain, pharmacy and finance
Full control of what the hospital buys, stocks, dispenses and spends, from requisition to audited accounts.
Supply chain and procurement
- Requisitions from wards, theatres and labs with approval workflows by budget and value
- Supplier management, quotations, tenders and contract pricing
- Multi-store inventory across main store, sub-stores, wards and theatres, with transfers
- Reorder levels, automatic replenishment and consumption per department
- Medical equipment register with maintenance and depreciation schedules
Pharmacy
- Drug master with generic names, strengths, units of issue and pack conversions
- Batch and expiry tracking with near-expiry alerts and FEFO issuing
- Dispensing linked to HMIS prescriptions, so stock falls as drugs are issued
- Controlled-drug registers and stock-take variance reports
- Pricing by patient type: cash, insurance and corporate schemes
Finance
- General ledger, cost centres and dimensions by department, ward and service line
- Receivables for patients, insurers and corporates, with claims ageing
- Payables, supplier payments and bank reconciliation
- Budgeting and budget control against commitments
- Fixed assets, payroll integration and KRA eTIMS compliance
- Power BI dashboards: revenue per department, cost per patient, drug margins
Every drug dispensed in HMIS updates pharmacy stock and posts to finance automatically.
RMS · Retail management for pharmacies
Pharmacy RMS with point of sale
A retail management system for hospital outpatient pharmacies and stand-alone retail pharmacies: fast checkout at the counter, with stock, payments and prescriptions connected to HMIS and ERP.
Every sale, connected
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Scan or select
Barcode scan, product search or an HMIS e-prescription.
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Take payment
Cash, M-Pesa, card or insurance, split if needed.
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Stock updates
The batch sold comes off stock at that branch.
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Finance posts
Sale, cost and margin post to ERP automatically.
What the RMS covers
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Point-of-sale checkout
Barcode scanning, search by brand or generic name, printed or SMS receipts.
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Prescription and OTC sales
Dispense HMIS e-prescriptions at the counter, or sell over the counter.
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Payments
Cash, M-Pesa, card and insurance, including split payments.
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Batch and expiry control
FEFO selling, batch numbers on every sale and near-expiry alerts.
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Stock and reordering
Live stock by branch, reorder levels, purchase orders and goods received.
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Pricing and discounts
Price lists by customer type, with discount approval limits.
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Shifts and cash-up
Cashier shifts, till reconciliation and end-of-day reports.
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Customers and refills
Customer records, purchase history and refill reminders.
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Controls and reporting
Controlled-drug register, KRA eTIMS invoicing, sales and margin reports.
Works for a single pharmacy or a chain of branches, on its own or as part of the hospital suite.
CRM · Hospital operations
Operations command centre
Every open task, request and incident in one place, so management always knows what needs attention.
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Operations boards
Daily huddles, bed and ward status, departmental actions.
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Facilities and biomedical
Maintenance tickets with priority, owner and SLAs.
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Quality and safety
Incidents, root-cause actions and accreditation checklists.
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Patient relations
Complaints and compliments logged and closed.
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Corporate and insurer accounts
Scheme onboarding and pre-authorisation follow-ups.
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Executive dashboards
Live KPIs across branches from all systems.
Automations send reminders, escalate overdue items and notify staff by email or mobile.
Call Centre · Omnichannel
Patient contact centre
One number, one team and one record for every patient conversation by phone, WhatsApp, SMS, email or web chat.
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Omnichannel inbox
IVR, routing, WhatsApp, SMS, email and chat in one console.
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Appointments
Book, reschedule and cancel in the HMIS schedule.
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Screen pop
The caller’s record and visits appear as the call connects.
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Outbound care
Reminders, results, post-discharge and chronic-care calls.
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Enquiries and feedback
Price quotes, cover checks and NPS surveys.
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Supervisor tools
Call recording, live wallboards and SLA reports.
Unresolved issues open a CRM case automatically, so nothing is lost between shifts.
EDMS · Electronic document management
From paper files to a secure digital archive
Every document linked to the patient, supplier or employee it belongs to, and found in seconds.
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Digitisation
Bulk scanning with OCR, indexed by patient number.
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Patient records
Consents, referrals, results and discharge summaries.
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Finance and procurement
Invoices, LPOs and claims attached to ERP entries.
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HR and legal
Staff files, licences with expiry alerts, contracts.
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Workflows and e-signatures
Approvals for policies, memos and payments.
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Audit trail and retention
Version history, role-based access and retention rules.
Integration, security and compliance
Data entered once, protected everywhere
Systems integration is a core DynamicNav practice. We connect the five solutions to each other and to the systems you already use.
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Open integration
APIs and HL7/FHIR to lab analysers, PACS, M-Pesa, banks, SHA, insurers and KRA eTIMS.
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Single sign-on
One secure login with Microsoft Entra ID and MFA.
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Cybersecurity
Role-based access, encryption, monitoring and staff training.
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Data protection
Supports the Kenya Data Protection Act 2019 and regional equivalents.
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Flexible hosting
Azure cloud, on-premise or hybrid, with backup and disaster recovery.
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Business intelligence
Power BI across clinical, operational and financial data.
Implementation and support
Six phases, no disruption to care
We implement in phases so the hospital sees value early and clinical services keep running.
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Discover
Department workshops, process mapping and gap analysis.
OutputSigned requirements and blueprint
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Design and build
Configuration, integrations, reports and data templates.
OutputConfigured test system
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Migrate and test
Patient, item, supplier and balance migration; user acceptance testing.
OutputValidated data and UAT sign-off
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Train
Role-based training and a super-user programme.
OutputTrained staff and user manuals
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Go-live
Phased or big-bang cutover with on-site floor support.
OutputLive system
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Support and optimise
SLA-backed helpdesk, updates and health checks.
OutputContinuous improvement
Why DynamicNav
One accountable partner
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One partner, one platform
All five solutions delivered and supported by a single team.
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Microsoft-certified
Business Solutions Partner for Dynamics 365 Business Central.
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Healthcare experience
Operational workspaces and boards for the Oasis Healthcare network in Kenya.
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Cross-sector depth
Insurer, bank and county work strengthens claims and public reporting.
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Regional delivery
Implementation and support across East Africa and South Africa.
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Built to scale
From a single facility to a multi-branch hospital group.
Our mission for healthcare: give hospital leaders one trusted view of patients, stock, money and operations, so clinicians spend less time on paperwork and more time on care.
See the integrated hospital suite in action.
Let us arrange a live demonstration for your management team.